Stirling Council are investigating new ways of delivering council services which can be quicker, cheaper and more customer friendly.  As an experiment in this new way of working haa design were asked to assist them in the design of a 24 hour social services “call centre”.  Besides incorporating sophisticated call centre technology the centre was required to feel totally different from traditional council office space, engendering a spirit of helpfulness and team working.  haa design’s approach was to organise the desk space in a continuous loop, keeping workers close together while maintaining a feeling of spaciousness.  Finishes are cheap but durable, bright and fresh.  Cables are managed in a simple manner keeping the space flexible but deliverable within the limits of a council budget.